Regulations of the SEMPRE Wholesale Store

I. General Provisions

  1. These Regulations (hereinafter “Regulations”) set forth the rules:
    • placing orders for goods offered by the Seller,
    • sales of goods ordered by Users,
    • processing of Users’ personal data.
  2. The Seller provides Services by electronic means within the meaning of the Act of July 18, 2002 on the provision of services by electronic means (Journal of Laws of 2002, No. 144, item 1204, as amended).
  3. The Seller provides Services by electronic means within the meaning of the Act of July 18, 2002 on the provision of services by electronic means (Journal of Laws of 2002, No. 144, item 1204, as amended).
  4. Access to the online store is provided under the terms of the Regulations and is free to anyone with an Internet connection.
  5. Placing orders requires creating an individual account in the online store and accepting the Terms and Conditions.
  6. Users are obliged to comply with the provisions of the Regulations from the moment they accept them.
  7. Users are required to familiarize themselves with the Regulations before using the store. The Seller makes the Terms and Conditions available free of charge via the Online Store in a form that makes it possible to download, record and print them.

II. Definitions

  1. Customer – an entrepreneur who has registered on the Site and uses the services of the Store.
  2. Sales Agreement – an agreement concluded at a distance between the Seller and the Customer through the Site, the subject of which is the sale of products.
  3. Account – Electronic Service, marked with an individual login and password, allowing the Customer to place orders and use additional functionality of the Store.
  4. Electronic Services – services provided electronically by the Seller to the Customer via the Site, in accordance with the Act of July 18, 2002 on the provision of electronic services (Journal of Laws of 2020, item 344, as amended).

III. Technical conditions for the use of services

  1. For proper use of the Store, it is necessary:
    • having a device with access to the Internet,
    • having a web browser Mozilla Firefox 10.0, Internet Explorer 7.0 or higher, or software with similar parameters,
    • use of all Store applications may be subject to installation of Java, JavaScript, Adobe Flash Player and similar software and acceptance of cookies.

IV. Registration and use of the Account

  1. Registration in the Store is voluntary and free of charge, but necessary to conclude a Sales Agreement.
  2. Registration is carried out by completing the registration form on the Site, where the Customer is required to provide true and current data, including:
    • Company Name,
    • Email address,
    • Company address (street, building number, postal code, city, country),
    • NIP (Tax Identification Number),
    • REGON (if applicable),
    • Phone number.
  3. The Shop’s registration system allows you to download data from the Central Statistical Office (GUS) for companies registered in Poland based on the given NIP number. For foreign companies, there is an option to register by entering the required data manually.
  4. After completing the registration form, the Customer will receive an e-mail confirming the registration to the e-mail address provided. The Seller reserves the right to verify the Customer’s data and refuse to accept the registration without giving any reason.
  5. After acceptance of registration by the Seller, the Customer gains access to the Account, which allows placing orders and using the Store’s services.
  6. The customer is obliged to update the Account data in case of changes.
  7. The Service Recipient may delete the Account at any time and without giving any reason by sending an appropriate request to the e-mail address of the Seller.
  8. The Seller reserves the right to block access to the account or delete it in case of use of the Services in violation of the law, or the provisions of the Terms and Conditions.

V. Placing orders and concluding the Sales Agreement

  1. Orders in the Store can only be placed by Customers who have an Account.
  2. The Seller offers the Goods, stating their essential features, in particular the net and gross price, available sizes and photographs of the products.
  3. An order is placed by filling out the order form on the Site and approving it.
  4. Placing an order by the Customer constitutes an offer to conclude a Sales Agreement in accordance with Article 66 of the Civil Code. Confirmation of order acceptance by the Seller, sent to the Customer’s e-mail address, constitutes acceptance of the offer and conclusion of the Sales Agreement.
  5. The conclusion of the contract of sale takes place when the order is placed in the shopping cart on semprehurt.co.uk and paid for. In the case of cash on delivery, the conclusion of the contract occurs at the time of placing the order.
  6. If incorrect data is provided in the order and it is impossible to correct it, the Seller has the right to cancel the order, informing the User as much as possible.
  7. Due to the nature of wholesale purchases, products purchased through the semprehurt.co.uk store are not returnable.

VI. Exclusion of the right to withdraw from the Agreement

  1. Bearing in mind that through the Site the possibility to conclude Sales Agreements is obtained only by entrepreneurs, any orders placed by Customers through the Site are not consumer orders within the meaning of the Act of May 30, 2014 on Consumer Rights (Journal of Laws of 2020, item 287).
  2. Accordingly, the Customer is not entitled to withdraw from the Sales Agreement concluded through the Site.
  3. The Seller reserves the right to withdraw from a Sales Agreement concluded with a Customer who is not a consumer within 14 calendar days from the date of its conclusion. Withdrawal from the Sales Agreement may take place without giving any reason and does not give rise to any claims on the part of the Customer against the Seller.

VII. Electronic Services in the online wholesaler

  1. The following Electronic Services are available in the Store: Account, Order Form and Newsletter.
  2. Account – Electronic Service provided free of charge for an indefinite period of time, which allows placing orders. The Customer is obliged to use the Account in accordance with its purpose, in a manner consistent with the law and good morals, taking into account respect for personal rights and copyrights and intellectual property of the Seller and third parties.
  3. Newsletter – Electronic Service consisting of sending commercial information to the provided e-mail address of the Customer. The Newsletter is provided free of charge for an indefinite period of time. The Customer may unsubscribe from the Newsletter at any time by sending an appropriate request to the e-mail address: kontakt@semprehurt.pl.
  4. The Customer is obliged to use the Electronic Services in a manner consistent with the provisions of the law, these Regulations and good morals.

VIII. Rules of cooperation and prices

  1. Wholesalers are obliged to comply with the rules of cooperation set by Selini s.c., including maintaining suggested retail prices in line with SEMPRE brand prices, available on semprewithlove.pl.
  2. Wholesalers can apply a maximum discount of 20% off the suggested retail price or according to the maximum promotion that appears on the SEMPRE retail store.
  3. Wholesalers are not allowed to use graphic materials (photos) available on SEMPRE’s website or official social media without written permission or approval granted from SEMPRE’s official brand accounts.
    1. Separate images are available for wholesalers by joining the wholesale group on Facebook or by contacting us by email at kontakt@semprehurt.pl, or via social media. Any copyright infringement will be handled in accordance with the Law on Copyright and Related Rights.
  4. In case of violation of the above rules, the Seller reserves the right to take the following actions:
    1. After the first violation, the Vendor shall contact the Wholesaler, giving a warning and calling for immediate cessation of violations.
    2. In the case of a second violation, the Seller reserves the right to immediately delete the Wholesaler’s account without the possibility of re-creation and to terminate the cooperation.
  5. Selini s.c. reserves the right to introduce quota and quantity limits in wholesale.

IX. Payment and delivery

  1. The price binding the parties is the price stated next to the ordered Product at the time of placing and confirming the order.
  2. Promotions, discounts, rebates, etc. offered by the Store are not cumulative.
  3. The store offers the following payment methods:
    • PayU, Stripe and PayPal – all available payment methods are visible when finalizing the order on the Site.
    • Payment in cash upon receipt of the Product – available for personal pickup at the Seller’s designated outlets or warehouses.
    • Payment by bank transfer – the Customer is required to make payment to the Seller’s bank account indicated in the order confirmation. Order processing begins after the full amount is credited to the Seller’s bank account. The User is obliged to pay for the Products and delivery within 3 days from the date of order confirmation.
    • Payment on delivery – option available only on the territory of Poland. The customer makes payment directly to the courier on delivery of the shipment. The choice of this option may involve additional costs, which will be included in the order summary.
  4. The Customer is obliged to pay for the order placed within the period specified on the Site or in the order confirmation. If payment is not made or only partial payment is made, the order shall expire, of which the Seller shall immediately inform the User.
  5. The cost of delivery shall be borne by the Buyer. The cost of delivery is given during the ordering process and is additionally included in the invoice.
  6. The Seller ships the Goods within 1 to 3 business days from the date of placing the order and receipt of funds in its bank account.
  7. Selini s.c. reserves the right to change the available payment methods and carriers; the current options will always be visible when finalizing the order.

X. Complaints and Liability

  1. The Seller shall be liable for defects in the Goods only if they are discovered by the Buyer before the expiration of 10 days from the date of delivery. This period runs anew if the Goods are replaced.
  2. If defects are found, the User is obliged to inform the Seller of the discovered defects in writing within 7 days of their discovery.
  3. If the above deadlines are not met, the Buyer shall lose his warranty rights.
  4. Complaints should be submitted in writing to the correspondence address: SEMPRE, Hall S8, 35 Rzemieślnicza Street 95-030 Rzgów, tel. 734661173 or 795 222 450. The complaint must contain the company name, postal address and e-mail address of the User. Along with the complaint, the Buyer is obliged to return the defective Goods. The Goods should be packed in a way that prevents its damage, and should be accompanied by any additional items supplied with the Goods. The User is obliged to attach a copy of the VAT invoice to the shipment.
  5. The Seller shall inform the Buyer by e-mail, telephone or in writing of the acceptance or refusal of the complaint within 14 days of its delivery.
  6. Colors displayed on monitor screens may differ from actual colors depending on individual monitor settings. These differences do not constitute grounds for complaint if they correspond to the description given earlier or have the characteristics of the pattern shown.
  7. The seller is not responsible for:
    • providing incorrect data by the User during the ordering process,
    • malfunctioning of the Internet browser or telecommunications links (including, but not limited to, the blocking by mail server administrators of the transmission of messages to the e-mail address indicated by the User, and the deletion and blocking of e-mails by software installed on the computer used by the User),
    • other circumstances related to the activities of third parties over which the Seller has no control.

XI. Processing of personal data

  1. The Seller is authorized to process Users’ personal data only for the purposes and under the terms of the Act of July 18, 2002 on the provision of electronic services (Journal of Laws No. 104, item 1244, as amended).
  2. The Seller may process Users’ personal data provided in the order and registration form.
  3. The seller may also process data characterizing the way users use the store, in particular:
    • user identification markings assigned on the basis of the data referred to in paragraph 2 of this section,
    • designations identifying the telecommunications network termination or data communications system used by the User,
    • information about purchases made.
  4. Users may opt out of receiving commercial information sent by the Seller. In order to opt out, users should send a statement to the Seller’s electronic address, or contact the Seller for this purpose.
  5. The seller is the administrator of personal data within the meaning of the Personal Data Protection Act. This data is protected from unauthorized access.
  6. Users have the right to inspect and modify their personal data.

XII. Final Provisions

  1. The provisions of the Terms and Conditions in the version in effect on the date of conclusion of the contract shall apply to orders placed by Users.
  2. The Seller reserves the right to change the Terms and Conditions. Any changes to the Terms and Conditions are effective from the date of their publication on the online store’s website.
  3. In matters not regulated in the Regulations, the provisions of the Civil Code and other applicable laws shall apply.
  4. The Regulations come into force on the date of publication.
  5. We reserve the right to remove an order if it looks like a retail order. To protect our wholesale customers, we do not allow retail purchases (i.e. single items, same size only, non-repeating products, etc.). Even if this order exceeds the minimum amount, it will be removed from the system. A customer repeating such orders, will be removed from the customer base.
  6. The minimum order amount of 200 EURO net applies to customers who have wholesale orders in their order history and want to make an addition. In other cases, orders are canceled.
  7. New customers of our wholesaler are required to place wholesale orders i.e. size from model, repeating models or larger quantity from variant (size) min. 3 pcs to create their order history and be able to make orders with a minimum amount. After 10 orders, we will already be able to say that the customer is making wholesale purchases and can be treated as a regular customer.
  8. The regulations are the property of Selini s.c. It is forbidden to copy, share and use the content of these regulations without the permission of the owner.