We are pleased to inform our customers that the SEMPRE brand is committed to making the delivery process as convenient and efficient as possible for you. Within our offerings, there are a variety of delivery options that are designed to meet different needs and preferences.
Our main delivery partner is InPost, known for its fast and reliable service. We also work with other reputable courier companies and offer mail pickup, including cash on delivery options.
InPost: Polska
UPS: Monako, Irlandia Północna, Wielka Brytania, USA: Kanada
GLS: Niemcy, Francja, Włochy, Australia, Hiszpania, Czechy, Rumunia, Węgry, Holandia, Belgia, Słowacja, Litwa, Szwecja, Dania, Portugalia, Luksemburg, Łotwa, Chorwacja, Grecja, Słowenia, Finlandia, Bułgaria, Estonia
Delivery costs are clearly defined and communicated to customers at the ordering stage. In many cases, it is possible to take advantage of promotional delivery terms, which we keep informed about. Delivery time to the Customer does not exceed 7 working days, while we strive to deliver most orders much faster. The exact delivery time may depend on the payment method selected and the specifics of the products ordered.
We also offer the option of personal collection of ordered products. In this case, the products will be ready for pickup within a maximum of 2 business days. Information about the readiness of the products for collection will be sent directly to the e-mail address provided when placing the order.
At SEMPRE, we are committed to making every shopping experience a source of satisfaction and pleasure for you. We make every effort to ensure that our products meet the highest standards and are available to you in the shortest possible time.
Thank you for your trust and we invite you to take advantage of our offer.
Complaints
The Seller is responsible for defects in the Goods only if they are detected by the Buyer within 10 days from the date of delivery. If defects are found, the User is obliged to inform the Seller in writing within 7 days of their detection. Complaints should be submitted in writing to the correspondence address:
Complaint Address:
SEMPRE WITH LOVE
C.H PTAK ul. Rzemieślnicza 35
SHOWROOM S BOX 8
95-030 RZGÓW
Tel: +48 883 837 558
The complaint must include the company name, postal address, and User’s email address. Along with the complaint, the Buyer must return the defective Goods, packed in a way that prevents damage. The User should enclose a copy of the VAT invoice with the shipment.
The Seller will inform the Buyer in writing about the acceptance or rejection of the complaint within 14 days from the date of receipt of the complaint.
Right of Withdrawal from the Contract
We inform you that there is no possibility of returns in our store. Detailed information on this matter can be found in our Regulations.
